Use your own checklist when…
- You are confirming the routine: wash hands, empty by flow, boil as instructed, dry fully, store breathable.
- You are doing a normal visual and texture check before storage.
Replacement support
When in doubt, use the live support path.
This page helps you decide when a product-care question belongs in your own checklist, in the supplied instructions, or with MonthlyCup customer support.
Decision path
Know the next step.
Not every question needs support, but some questions should not be answered by guesswork. Use this pathway to keep the decision practical.
1
Read the supplied instructions
Start with the manual that came with the product. MonthlyCup product information for the Normal model states that an instruction manual is supplied.
2
Check the condition signals
If silicone is damaged, sticky, or noticeably changed, MonthlyCup guidance supports replacement.
3
Use live product pages for current details
Product pages are the right place for current shop information. Prices, offers, and stock should not be copied into a static guide.
4
Contact support for product uncertainty
The MonthlyCup support page offers product and shopping assistance and displays the customer-service email shop@mosweden.com. It should not be treated as medical care.
Use the manual when…
- You need exact product instructions for boiling or handling.
- You are comparing the product you own with current guidance.
Use support when…
- The silicone seems damaged, sticky, or noticeably changed and you are unsure what to do next.
- You have a product or shopping question that needs current MonthlyCup information.
What not to rely on
Old claims are not instructions.
The supplied source pack specifically limits unsupported older claims about guaranteed fit, guaranteed leak prevention, fixed lifetime, and quantified disposable replacements. This site does not repeat them.
What to have ready before asking
- The product model, if you know it.
- What changed: damage, stickiness, or another noticeable difference.
- Whether you followed the supplied care and storage instructions.
- Any current shopping or product-detail question you need clarified.
Support FAQ
Before you contact support.
What does MonthlyCup support help with?
The supplied source pack says the live support page offers product and shopping assistance.
What email is displayed for MonthlyCup customer service?
The support page displays shop@mosweden.com according to the supplied source pack. Use the live support page for current contact details.
Should support be used for medical questions?
No. The support page should not be represented as medical care. For health concerns, seek appropriate professional advice.
When should I consider replacing the cup?
MonthlyCup guidance supports replacing silicone that is damaged, sticky, or noticeably changed.